Refund & Return Policy
General
Due to the fragile nature of our products, we are unable to accept returns. Cancellations and changes are accepted, but must be requested before your order has shipped. After your order has shipped, we will no longer be able to change, cancel or refund your order.
Concerns
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incomplete, with wrong items or have other concerns so that we can work with you on resolution. Please be able to provide appropriate documentation.
International Orders
International orders placed are done so at the buyer’s risk. NuvaMed will not take responsibility or accept claims for any issues related to international orders including, but not limited to, seizures by customs, shipment delays, lost packages or other issues related to shipping/receipt. We are not responsible for any fees, duties, customs or other costs above and beyond standard carrier fees.
Refunds
If a refund is approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us.
